Solution 4: Cancel and redownload the app or game Make a note of this information, and then go to the Xbox One Network Connection Error Solution to resolve the problem. It'll also tell you what type of error it is. If you can't connect to Xbox Live, the test will show you where in the connection process the error occurs.
On the right side of the Network Settings screen, select Test network connection. If you're unable to connect to Xbox Live, the first step is to run the network connection test on your Xbox One console to see what's causing the problem. If you've previously been able to connect to Xbox Live using your current console and network setup, but you can't connect now, try the testing your Xbox Live connection. Solution 3: Test your Xbox Live connection We're grateful for you patience while we worked, Xbox members! Were you having issues signing in to Xbox Live? We're happy to say we've got the problem fixed and everything is back to normal. Xbox 360, Xbox One, Xbox on Windows 10, Xbox on other devices If you see any alerts here, wait until the service is up and running and try again: Solution 2: Check the Xbox Live service status To learn more about the Xbox One power mode options and how they work with system updates, see Note System updates vary depending on the power mode you're using on your Xbox One console. If not, you'll see " No update available." If there's an update available, it'll be listed at the bottom of the first column. 
Select Settings, and then select All Settings. Press the Xbox button to open the guide. To see if there's a system update available, follow these steps: New games might also require the update before you can play them. If you want to connect to Xbox Live, you must have the latest console software. If you're having problems when trying to download an Xbox One game or app, you may need to update your console.
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